Returns & Exchanges

At The INKEY List, we want you to feel confident in your skincare journey, which is why we offer a 60-day return policy if you are not fully satisfied with your purchase. To be eligible for a refund, products must be returned in their original packaging and meet our quality safety standards.

Return Process

• 1.
  Initiate Your Request

  Contact our dedicated askINKEY team via our support portal with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Package Your Items

  Securely pack the products you wish to return in their original box to ensure they arrive back to us safely and prevent any transit damage.

• 3.
  Ship It Back

  Affix the provided return shipping label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to your original payment method within 7-10 business days.